You must contact us by Phone or by email before any goods are returned to "Rooibos Products".
1. This policy sets out the returns policy for goods or services purchased through the online store operated by "Rooibos Products".
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
3. Some types of goods are exempt from being returned for a refund where they are information products, or where they are intimate or sanitary goods.
4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service
5. If for any reason you change your mind or are unhappy with your purchase of any of our non personalised products you can return it to us in its "original" condition within 14 days of the date you received the item/s and we will issue a full refund for the price you paid for the item/s. You will not be entitled to a refund of the cost you incur in returning the item to us. You must use a Recorded / Trackable service when returning items so that you can be sure that we have received the goods.
6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.
7. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
8. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a 5 days of our receiving your return. If you require an exchange, please place a new order online.
9. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
10. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
11. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
12. If your delivery arrives damaged, missing items or faulty, you must advise us within 24 hours. This does not affect your statutory rights as a consumer.
13. If parcels are returned to us marked as "not called for" by the Royal Mail or other carrier, postage will be charged again (payable in advance) for re-delivery of the parcel. The items in a returned order can not be refunded.
Please use the following address for returning Items:
Skinsure Annique, 23 Grove Road, Solihull, B91 2AQ, United Kingdom