Annique UK Rooibos Products

Privacy Policy

Privacy Policy & GDPR


  • Data protection laws give you a number of rights regarding your personal data, including seeing what data we hold about you and making sure your data is up to date and accurate
  • We hold only your name, address, telephone numbers and the details of the products you purchased
  • If you hold an account with Rooibos Products you can see the details we hold about you by logging in to your account
  • If you have not registered on the website, and you wish to access a copy of the personal data we hold about you - known as a Subject Access Request - you can do so by ringing, writing to or emailing us
  • We send out a monthly email about products on special offer and occasionally other emails that may contain other relevant information that may be important or useful to communicate with you
  • You can unsubscribe at any time if you do not wish to receive any emails from Annique Rooibos Products
  • All Payment/card processing are done by secure Third-Party partners: PayPal, WorldPay/Cardsave or your bank in case of a BACS transfer. Rooibos Products therefore do not store any cardholder details.
  • We have never shared your data with anyone and will not share with anyone, except when required by regulators / enforcement authorities
  • Your details are held on our secure and encrypted web platform Shopwired.
  • Email addresses and Names only, are shared with Mailchimp to enable us to communicate with you by email
  • You have the right to request your personal data to be permanently deleted from our records and email service to avoid any further communication with you
  • You have a right to lodge a complaint with the Information Commissioner's Office (ICO) if you have a complaint with how you believe your personal data has been handled. For more information, please visit https://ico.org.uk/concerns

Cookie Policy 

We use cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit https://www.aboutcookies.org for detailed guidance.

If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site. Due to our use of cookies for functions such as logging in, some aspects of our service may not work if you attempt to browse the site with cookies blocked.

We use first party and third-party cookies for several reasons.

First party Cookies

Some cookies are required for technical reasons in order for our Websites and Services to operate, and we refer to these as first party or “essential” or “strictly necessary” cookies. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

  • When you place an order, we collect and store the following information: Items bought, your name, address, phone number and email address
  • When you register for an account on our website, cookies are generated that identify you as a registered user and indicate when you have identified yourself in the portal. These cookies are used to identify your user account and its associated services. These cookies are kept until you leave your account, close the browser or turn off the device.
  • All Payment/card processing are done by secure our Third-Party partners: PayPal, WorldPay/Cardsave or your bank in case of a BACS transfer
  • We only use your data to process an order and handle any queries relating to that order. For customer’s that sign-up to receive updates about our latest offers and products we send regular communications by email only

Third party Cookies

Our website uses Google Analytics, a service that transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. This allow us to quantify the number of visitors and statistically analyse users' use of our services and thus improve the range of products or services we offer

  • If you don’t want Analytics to be used in your browser, you can install the Google Analytics browser add-on.
  • Incognito mode in Chrome allows you to browse the web without recording web pages and files in your browser or Account history (unless you choose to sign in). Cookies are deleted after you’ve closed all of your incognito windows and tabs, and your bookmarks and settings are stored until you delete them
  • Many browsers, including Chrome, allow you to block third-party cookies. You can also clear any existing cookies from within your browser. Learn more about managing cookies in Chrome
  • We also use Third Party services to use to manage email marketing subscriber lists and send emails to our subscribers who have given their consent for receiving emails from us. You can read more about their privacy policy: Mailchimp 
  • We send out monthly emails about products on special offer or other relevant information that may be important or useful to communicate with you - You can unsubscribe at any time if you do not wish to receive any emails from us

Security

All pages and data transferred to and from our website is sent over an encrypted connection provided by an SSL certificate. Once customer data is received it is then stored on a secure server. It is our priority to deal with all customer data in a secure manner

Data protection laws give you a number of rights regarding your personal data, including seeing what data we hold about you and making sure your data is up to date and accurate

  • If you wish to access a copy of the personal data, we hold about you - known as a Subject Access Request - you can do so by ringing, writing to or emailing us
  • We do not share your data with third parties other than our anyone and will not share with anyone, except when required by regulators / enforcement authorities
  • Your details are held on our secure and encrypted web platform hosted by our secure website platform provider Shopwired
  • Email addresses and Names only, are shared with Mailchimp or MailerLite to enable us to communicate with you by email
  • You have the right to request your personal data to be permanently deleted from our records and email service to avoid any further communication with you
  • You have a right to lodge a complaint with the Information Commissioner's Office (ICO) if you have a complaint with how you believe your personal data has been handled. For more information, please visit https://ico.org.uk/concerns

You can contact Rooibos Products by post: 23 Grove Road, Solihull, B91 2AQ

Email address: contact@rooibosproducts.co.uk and Phone: 0121 7117739



The item has been added to your basket

Continue Shopping
Proceed To Checkout